Refund policy

If Customer orders wrong power/Product contact lens then return shipping / cancellation will be charged at 150Rs Rs if product is shipped.

|| 6-Month Return Policy on Unopened Box ||

Afraid of stocking up Contact Lens due to change in eye power in future?

|| Purchase in Advance to avoid last minute Urgency ||

• On All contact Lens except XR TORIC & Bausch & Lomb.
• will be charged 250Rs for return/reshipping & Handling fees.

Note: We take utmost care before shipping any product. However, in rare cases, if there are any scratches or damage issues with your reading glasses, specs, or sunglasses, we require a video proof of unboxing.

Note: We take utmost care before shipping any product. However, in rare cases, if there are any scratches or damage issues with your reading glasses, specs, or sunglasses, we require a video proof of unboxing.

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Refund Steps

Once you feel that your product that is delivered is not as per your expectation & the product falls under return policy you need to follow below steps -

• Add return request from below link-

https://firstlens.in/apps/return_prime

• Our Support team will revert in 24-48 hours & after checking the policies will start the below process -

1. Once our support team confirms the issue, we will schedule a return pickup with the courier company.
2. Use the same packaging box that was delivered and make sure that all the products along with the invoice is packed safely such that it won't get damaged while in transit.
3. Note all products along with accessories if any should be returned to be eligible for full refund.
4. Hand over the courier to courier pick up person once he arrived at the delivery location.
5. They courier gets delivered to our warehouse in 5-15 days (Return courier delivery take time)
6. Once courier is delivered to us our team cross checks all products which can take 3-5 working days after delivery.
7. A confirmation email & Message will be sent once refund is processed.

Time for Amount to get credited in your bank account -

Google Form Link to provide bank details -

First Lens - COD Refund (google.com)

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For Contact Lenses:

• If customer wants to return & refund on lens -

For Daily/Monthly Lenses:  A return & replacement will be done only on unused lenses which will be charged 150Rs for return/reshipping & Handling fees.

For Yearly Lens where Lenses are un-used: A return & replacement or Refund will be done only on un-used yearly lenses which will be charged 150Rs  for return/reshipping & Handling fees.

• If customer wants an exchange for any used or unused lens-

A return & replacement will be done which will be charged 150Rs for return/reshipping & Handling fees. Also the exchange product wont have any return policy.

If a customer orders a prepaid order and cancels it -

Before Shipping - 4% payment gateway charges will be charged on refund.

After Product is Shipped -4% of total amount + 150Rs. Shipping Fee will be charged.

Note: If a customer historical data has multiple returns for contact lenses then we no longer will be giving any return policy.

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Sunglasses:

• If you don't like the sunglasses and want a Return Or Refund  then150Rs  shipping and handling fees will be deducted and remaining amount will be refunded.
• We can add a wallet amount which can be used in future.
• You can purchase a different product of same or greater amount.

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Reading Glasses:

• Full Refund on Product Value
  • (Return Shipping charges of 150Rs+ 18% GST will be charges)
• If customer wants to return or Customer orders wrong power for Reading glasses, A return & replacement will be done and it will be charged 150Rs for return/reshipping & Handling fees.

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If a customer orders a prepaid order and cancels it -

Before Shipping - 4% payment gateway charges will be charged on refund.

After Product is Shipped - 4% of total amount + 150Rs. Shipping Fee will be charged.

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For Swimming Goggles:

• If customer wants to Return & refund on Swimming Goggles-

If customer wants to return or Customer orders wrong power for swimming goggles, A return & replacement will be done and it will be charged 150Rs for return/reshipping & Handling fees.

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For international refund:

Contact Lens: Customer should ensure the product availability before placing an order else a refund charges will be applicable if no stock availability.

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