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Terms of service

WEBSITE TERMS & CONDITIONS OF USE

Prior to making any purchases on our website, it is mandatory and strongly recommended that you carefully review the terms and conditions of use. By placing an order with us, you affirm that you have thoroughly read and agreed to comply with all the terms and conditions outlined herein. While we strive to provide comprehensive information and descriptions of our products, we caution customers against solely relying on this information for their purchasing decisions. We cannot be held responsible for any reliance placed on such information by users.

Your personal information is stored and utilized as necessary in accordance with our privacy policy. By placing orders through our website, you grant us permission to process your information, acknowledging that all provided information is accurate and true.

Unauthorized alterations to the website, its content, or any attempt to use the website material for commercial purposes without our explicit consent are strictly prohibited. Users are explicitly instructed not to submit any technologically harmful material that could disrupt the website's functionality.

Accessing the private and administrative areas of the website is prohibited for all users. We do not accept liability for any damage to your device or appliance incurred while using our website, as this is considered an uncontrollable factor. Nevertheless, we have implemented necessary measures to mitigate such incidents.

VALID PRESCRIPTION MANDATORY

By placing an order for Contact Lenses, you affirm that you possess a valid prescription for the specific lenses you intend to purchase. This implies that your prescription is current, having been issued within the last 12 months from the date of your order, and has been provided by a qualified eye doctor, optometrist, or contact lens practitioner (hereafter referred to as a practitioner). We retain the right to authenticate this information with your practitioner.

This requirement extends to customers re-ordering lenses. In cases where a registered practitioner has advised against wearing lenses (contraindication), we reserve the right to annul any sale unless otherwise directed by the same or another registered practitioner. You also declare that you do not have any condition that contraindicates the use of lenses.

When making a purchase, you affirm that the Contact Lenses you are ordering have been prescribed by a qualified practitioner. Consequently, we disclaim responsibility if you order lenses not specifically prescribed for you or if the time lapse between the prescription and purchase exceeds 12 months.

While we do not mandate the submission of your prescription, acceptance of these terms and conditions confirms that you possess a valid prescription adhering to Indian law. Furthermore, contact lens wearers must be at least 16 years old. We strongly advocate regular eye check-ups by a qualified practitioner to ensure the ongoing health and well-being of your eyes.

OUR AUTHORITY

We retain the authority to decline the sale of products to you if we suspect an intention to resell. Additionally, we possess the right to regulate the quantity of products accessible to you. In cases where we perceive any of your actions as a breach of applicable laws or detrimental to the interests of other users, we reserve the right to cancel your order and limit your access to the website.

 FORCE MAJEURE CLAUSE

We absolve ourselves from any liability for delays or the inability to supply a product from our site due to events beyond our reasonable control. In the event of such occurrences, we will make efforts to reach out to you to collectively decide whether the sales contract should persist or be annulled.

INFORMATION DISCLAIMER

The information, including advice and recommendations, provided on the website is intended solely as a general educational aid. It is not intended as medical or healthcare advice, nor should it be used for medical diagnosis or treatment of any individual problem. This content is not a substitute for professional advice and services from a qualified healthcare provider who is familiar with your specific circumstances. Always consult your doctor or another qualified healthcare provider regarding any medical condition and prior to initiating any new treatment.

Your utilization of the site is subject to additional disclaimers and caveats that may be present throughout the website. The site may contain content provided by third parties and users. Opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are solely those of the respective authors or distributors of such content and not of us or our affiliates, officers, directors, employees, or agents.

We assume no responsibility for any direct or indirect consequences related to any action or inaction you take based on the information, services, or other material on the website. Although we strive to maintain accurate, complete, and up-to-date information on the website, we provide no assurances and disclaim responsibility for any damage or loss associated with the accuracy, completeness, or timeliness of the information on the website.

 DISCLAIMER OF WARRANTY

The content provided on this site serves as a service to its users. It does not encompass information on eye diseases and is not exhaustive in addressing all medical aspects relevant to your eye care requirements. The information presented here is intended as general health information and is designed to facilitate communication between you and your professional eye care provider.

This site does not offer medical diagnoses for individuals and should not be utilized as a substitute for professional medical advice, diagnosis, treatment, or care. Any specific medical inquiries regarding your individual medical condition, treatment, care, or diagnosis must be directed to your professional eye care provider. It is imperative not to disregard medical advice or postpone seeking professional guidance based on information found on or related to this site.

Our medical advisors, consultants, and staff explicitly disclaim and negate all warranties concerning the information, services, and products within this site, whether expressed or implied. These include, but are not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.

 

  • If any bulk orders (more than qty. 2) gets placed, First Lens reserves the right to cancel that order without any prior information.
  • First Lens is not liable for any physical damage or other damage including blurriness to your eye.
  • FirstLens.in reserves the right to change/modify/add/delete terms and conditions of prevailing Gift Vouchers.
  • If any Order gets placed with an unusual discount due to any technical issue, FirstLens reserves the right to cancel that order.
  • Two or more offers cannot be clubbed together.
  • Offer may not be applicable for all the products on the website/application.
  • Special coupons should be redeemed within the limited period and validity once expired, cannot be extended later.