The estimated time of delivery is 5-10 working days, though some products may take longer. We are committed to getting your products to you as soon as possible. We provide Free CASH ON DELIVERY (On online Payment).
For Contact Lenses (Shipping) –
- Color Contact Lenses with No Power – 2 Working Days (Out of Maharashtra 5-7 Working days)
- Spherical Power – 2/3 Working Days (Out of Maharashtra 5-7 Working days)
- Toric, Plus Power, Multi Focal – 8-12 Working Days
Delivery Mode: All products are delivered through reputed courier service. Below is the list of companies through we courier – (BlueDart, FedEx, DTDC, Aramex, Delivery, Ecomexp etc.)
Once Product is Shipped you are provided with Link and Tracing Id so that you can track your product (On WhatsApp or Email).
Return Policy – The amount will be refunded to your bank account in 10-12 working days on any of the below scenarios –
- Product Delivered is Damaged
- Product Delivered and Product Ordered are different.
- In any of the above cases you will need to send email to firstname.lastname@example.org and after confirmation from our end courier person will pick the damaged product / wrongly delivered product from your address.
You can choose any of the options below –
- If the wrong product is delivered after your confirmation we will deliver the correct product that was ordered.
- Or you can buy a different product with same or greater price.
- You can cancel the order and we will transfer the amount to your bank account by –
- Direct Bank Transfer
Note: No return policy for any of the below reasons –
- The color of the lens is not correct or the Customer does not like the color. (We sell contact lenses manufactured from different brands and their won’t be a return possible for such reasons)
- If any bulk orders (more than qty. 2) gets placed, First Lens reserves the right to cancel that order without any prior information.
- First Lens is not liable for any physical damage or other damage including blurriness to your eye.
- FirstLens.in reserves the right to change/modify/add/delete terms and conditions of prevailing Gift Vouchers.
- If any Order gets placed with an unusual discount due to any technical issue, FirstLens reserves the right to cancel that order.
- Two or more offers cannot be clubbed together.
- Offer may not be applicable for all the products on the website/application.
- Special coupons should be redeemed within the limited period and validity once expired, cannot be extended later.